The only in-app tool of its kind, LiveChat lets guests chat directly with destination marketing organization via text
Boulder, Colorado, November 17, 2011 – VisitMobileTM, the premier mobile destination marketing solution provider, announces the launch of LiveChat, a two-way text chat platform allowing destination experts to communicate directly with their guests and visitors. LiveChat was designed to help guests receive a personalized high-touch destination experience, where a trusted advisor is available to help the visitor decide what to do next, make reservations or purchase tickets. Originally developed for use by traditional hotel concierge desks, LiveChat will now be offered as an optional, fully-integrated feature of VisitMobile’s Mobile Concierge destination travel smartphone app for convention and visitor bureaus (CVBs), destination marketing organizations (DMOs), and business improvement districts (BIDs).
Like nothing else in the market, LiveChat allows the destination’s staff to manage multiple guest conversations at once using the intuitive interface portal. The destination concierge can conduct the conversation with the guest on any computer with a browser or a tablet device (e.g. iPad) when they are on-the-go. The visitor can chat with the destination concierge through both the Mobile Concierge smartphone application or standard text messaging.
For the destination, LiveChat features include:
* Direct in-app integration with a Mobile Concierge smartphone application
* 10-digit number for sending text messages to users without smartphones
* Fully-compatible desktop or tablet chat portal, offering
Support for up to 12 concurrent conversations
Ability to save user profiles to portal customer database
To-Do lists with reminder alarms for individual guests
Chat notes section
Ability to send messages to groups
Compatibility with any iOS or Android App
Away/After Hours auto-responder
VisitMobile’s award-winning Mobile Concierge solution mimics a real destination concierge, delivering real-time trusted advice and insider knowledge at the in-destination visitor’s point of need. LiveChat will further enhance this experience by allowing guests to chat in real-time with true destination experts allowing users to ask questions, get advice or make reservations for restaurants through OpenTable®.
Mobile Concierge is always on hand as the guest explores the destination and is designed with GPS technology to answer their question, “I’m right here, now what should I do?” With the popularity of unofficial destination apps and mobile search engines, research shows that less than 20 percent of visitors return to the destination’s website for local information after they arrive into a destination. Mobile Concierge with LiveChat is a dream solution for DMOs, CVBs, BIDs, resorts, or any organization looking to take back control of the in-destination conversation.
“CVBs and DMOs spend tens of thousands of dollars on mass media and websites to attract guests to their destination, but they lose control of the guest’s experience once they arrive,” said VisitMobile CEO Jeff Kohn. “VisitMobile’s Mobile Concierge with LiveChat allows local authorities to continue interacting with visitors in a way that benefits the guest and maximizes revenue for a destination’s merchant partners.”
VisitMobileTM (www.visitmobile.com) is the Mobile ConciergeTM smartphone app for tourism and shopping destinations. VisitMobile serves as an on-the-go trusted advisor helping visitors discover nearby attractions, businesses, and events through a patented GPS Relevancy EngineTM. Mimicking a real concierge, VisitMobile uses expert local content and multimedia to help the visitor decide “what to do next,” make instant reservations or ticket purchases, and access insider deals. As the official Mobile Concierge of the destination, VisitMobile allows the destination marketing organization to maintain control of the conversation with the in-market visitor, and in turn maximize revenue for destination partners.
CSG | PR
3225 East 2nd Avenue
Denver, CO 80206