One point of contact at the Thailand, Malaysia, Singapore and Hong Kong airports
Mumbai, May 14, 2012: Thomas Cook (India) Ltd, India’s largest integrated travel and travel related financial services company, has introduced Thomas Cook Representatives (Man On Spot), who will be based in Thailand, Malaysia, Singapore and Hong Kong to assist our FIT (Free Independent Traveller) clients on their holiday this Summer. In our pursuit of 100% consumer satisfaction, this initiative is to ensure that our customers travel smooth and enjoy a stress-free holiday.
Having commenced on May 3, 2012, the Thomas Cook Man On Spot will meet and greet Thomas Cook India’s FIT customers at the Bangkok, Malaysia, Singapore, and Hong Kong airports on arrival and assist them with any information or help required. The representative will be the point of contact for emergencies and will also help customers book any additional services or tours while on their holiday.
Mr. Madhav Pai, Chief Operating Officer- Leisure Travel (Outbound) said, “Being a pioneer in the travel industry, Thomas Cook (India) Ltd has always been associated with the launch of innovative and customer-centric products and services. Having our representatives based at key S E Asia hubs, frequently visited by Indians, is yet another step to delight our clients by providing personalised care while on tour.”
About Thomas Cook (India) Limited:
Thomas Cook is the largest integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business. The Company set up its first office in India in 1881, and has been providing world-class travel service for 131 years.
TCIL’s footprint currently extends to over 206 locations (including 25 airport counters) in 78 cities across India, Mauritius & Sri Lanka and is supported by a strong partner network of 116 Gold Circle Partners and 166 Preferred Sales Agents in over 100 cities pan India.
Thomas Cook (India) Ltd has been honoured with the “Favourite Specialist Tour Operator" award at the Condé Nast Traveller Readers' Travel Awards 2011 and was also conferred with the CNBC AWAAZ - “Best company providing foreign exchange” in India for the third year in a row. In addition, Thomas Cook (India) Ltd has been awarded the ‘Most Trusted Tour Operator Brand’ by the Times Travel Honours 2011 and also recognized as a “Superbrand” 2011-2012 by consumers for excellence in travel services.
CRISIL has reaffirmed Thomas Cook (India) Limited with the ‘CRISIL A1+ and AA- rating. The Brand Trust Report™, India study 2012, has ranked Thomas Cook (India) Ltd as The most Trusted Brand in Services. Recently, TCIL was awarded the prestigious National Tourism Award (2010-2011) for ‘Outstanding Performance’ as an ‘Inbound Tour Operator’ in Category I, third position. For more information, please visit www.thomascook.in
About Thomas Cook Group plc:
Thomas Cook Group plc is one of the world's leading travel groups with FY 2010 sales of £8.9 billion and 22.5 million customers. The Group operates under six geographical segments in 21 countries, and is number one or two in all its core markets. Its business is supported by 31,000 employees, a fleet of 94 aircraft and a network of over 3,500 retail outlets. For further details please visit www.thomascookgroup.com
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Thomas Cook (India) Limited
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