Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends
DUBAI, United Arab Emirates, 13 February, 2012: A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 contact center trends: 1. The increasing …
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