The Press Release Resource

(Dallas, TX) TeamSupport.com (www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – today announced a successful integration of the company’s Enterprise Edition by the InTown Veterinary Group (IVG), a New England provider of compassionate care to pets and their families.   With some 300 professionals and support staff in …

Islington Council uses LogiXML business intelligence software to trim resources as well as increase ticketing and revenue while improving customer service – and value for money for ratepayers. Islington Council, which provides parking enforcement and other local government services to the London Borough of Islington, has reduced contract costs, reduced staff overhead and improved customer …

  Dubai, United Arab Emirates, 25th January, 2012: A10 Networks™, the technology leader in Application Networking, has named Scope Middle East (SCOPE ME), a leading speciality distributor and technology solutions provider in the Middle East, as its authorized support provider for the region. This development further strengthens the relationship between the two companies who had …

(Dallas, TX) TeamSupport.com ( www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – today announced the addition of analytics powered by Zoho Reports. Using the collaborative tools, TeamSupport clients can easily filter, sort, view and analyze their business data. An intuitive drag-and-drop interface makes easy work of creating dashboards, …

  Netlaw Media has announced a partnership with service experts Potentio to offer an innovative platform of tools and programmes for legal service providers which are designed to create and support the delivery of outstanding customer service.   Following twelve months of detailed planning, CXinLaw will combine the sector knowledge of one of Europe’s most …

Shenzhen, China (your-story.org) August 24, 2011: Online electronics seller FocalPrice hands out prizes worth hundreds in return for people’s comments. According to Vincent Lee, Public Relations manager for FocalPrice, the store held a floor-grabbing competition on their official forum this month which invited customers to post comments on their products. 8 lucky people will win …

  London, 3rd August 2011: Social CRM & Marketing Software provider, Conversocial, have released their first white paper. 'Who’s ignoring their customers: lessons from the best and worst retailers in Facebook’ investigates Econsultancy’s top UK retailers to uncover how well they are managing questions and complaints through their Facebook pages Conversocial uncover obstacles to effective …

  Singapore, 16 June 2011 – Singex Venues Pte Ltd, the venue manager of Singapore’s largest purpose-built meeting, incentive, convention and exhibition (MICE) facility, will now be providing industrial attachment and project-based on-the-job training opportunities to students as an integral part of the programme at Singapore’s Institute of Technical Education (ITE). The Memorandum of Understanding …

Customer satisfaction award positions Avenda’s superior customer service as a key selection criteria for identity-based NAC Santa Clara, Calif. – May 17, 2011 – Avenda Systems, the leader in identity-based network access security, today announced that it has been named as this year’s winner of the 2011 Best Customer Satisfaction of the Year Award by …

  NEW YORK, NY 5/17/11 – Military financial services company United Services Automobile Association (USAA) is the top brand to shop with in America, according to the  <<Nunwood Customer Experience 100,>> a major new study by global customer experience specialist Nunwood.   San Antonio, Texas-based USAA beat some of America’s biggest brands to first place, …

Pepper Virtual Assistants, a company providing professional virtual assistant services, is looking forward to continuing its promise of affordable and top-of-the-line virtual assistant services with the opening of its second office in Davao City, Philippines. Pepper spun off as a division of its parent company, Aspac Advertising, and is now a separate company with the …

Pepper Virtual Assistants, a company providing professional virtual assistant services, is looking forward to continuing its promise of affordable and top-of-the-line virtual assistant services with the opening of its second office in Davao City, Philippines. Pepper spun off as a division of its parent company, Aspac Advertising, and is now a separate company with the …

Regal Mirror & Art Company revitalizes marketing and sales effort to hotels, motels, resorts, and timeshares with Andy Schaidler in the new position of Vice President of Sales & Marketing. Miami, FL, August 26, 2010 — Regal Mirror & Art Company,one of the industry’s leading manufacturers and distributors of decorative framed mirrors and framed artwork …

Oncology-focused Contract Research Organization announces the addition of Lisa Monette to its North Carolina location Houston, TX and Raleigh, NC – February 19, 2010 — MedSource, a Contract Research Organization (CRO) providing Phase I-IV clinical trials support, announces the addition of Lisa Monette as Executive Director of Business Development to its team. With more than …

The Ofwat consultation document – ‘Protecting consumers, promoting value, safeguarding the future’ – sets out proposals for regulations help to directly correlate standards of customer service with cash for water utility companies. A key part of these proposals is the establishment of a Service Incentive Mechanism (SIM). Under the Ofwat proposals, water companies would be …

Lydiard House is set to smash records with a 100% jump in annual profits this year according to the conference centre’s general manager Sean Brown.

What is going so badly wrong in our call centres?

“Cutting rates, even in a recession, is tantamount to throwing business away” says Peter Darnell, managing director of Chartridge Conference Company.

Yet high street retailers and supermarkets are faring badly, new survey reveals

Portakabin, the UK’s portable buildings supplier has been named as one of the UK’s leading business brands for the second year running in the Business Superbrands 2009 list.

Surado Solutions, the developer of sensible CRM solutions for more than a decade announced the release of Surado CRM Online – Professional Edition

The ITQ is a qualification based on building capability in the use of IT systems and software. The ROI Academy™ is developing a case study looking at the impact of the ITQ programme within a major National Retailer.

Workplace Learning Programs True Colours VICTORIA, BC Feb 12, 2009– True Colours Workplace Learning Programs is proud to announce the launch of their new Tourism Marketing and Sales Seminars True Colours seminars will teach your employees and members why people ‘tick” a certain way and how to work with that particular type of person, whether …