The Press Release Resource

Woburn (Boston), MA, March 11, 2011 — AuraPortal (www.auraportal.com), a global provider of Business Process Management (BPM), announced today that Costa Rica partner AIC (Spanish abbreviation for ‘International Insurance Adviser’) will launch, in April this year, the complete set of business processes within the ‘Electronic File per Client’ Project at the INS, (Spanish abbreviation for …

The customer and change management company Customer Consulting Ltd (CCL) has welcomed the findings of the ‘UK Contact Centre Decision-Makers’ Guide 2009’, a report which examines the performance, operations, technology and human resources aspects of UK contact centre operations. Commenting on this recently published seventh annual report into the UK’s contact centre sector, CCL’s managing …

The Ofwat consultation document – ‘Protecting consumers, promoting value, safeguarding the future’ – sets out proposals for regulations help to directly correlate standards of customer service with cash for water utility companies. A key part of these proposals is the establishment of a Service Incentive Mechanism (SIM). Under the Ofwat proposals, water companies would be …

The relationship between the business and the customer is the key to organisations emerging from the economic crisis stronger and more successful says CCL.

Customer Consulting Ltd (CCL) has celebrated its tenth anniversary by entertaining its clients and consultants at an event at RIBA in London.

Serial entrepreneur Graham Ede has burst back onto the CRM scene with his new total customer management company, Blueview (http://www.blueviewgroup.co.uk), which offers ‘integrated customer management at every touchpoint’.