The Press Release Resource

  DUBAI, United Arab Emirates, 22 May, 2012 — Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its leading range of contact center solutions such as the all-in-one Customer Interaction Center™ (CIC) version 4.0 solution at the upcoming Middle East Call Center ’12 (MECC …

DUBAI, United Arab Emirates, May 9, 2012- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing a new software platform that enables organizations to rapidly deploy customer service applications on multiple mobile operating systems, devices and social media websites, while bridging the gap between mobile self-service and …

DUBAI, United Arab Emirates, April 26, 2012 — Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced financial results for its first quarter ended March 31, 2012. “Our first quarter was highlighted by rapid growth in cloud-based revenue, which continues to have a positive impact on the …

Altitude’s contact centre suite is the UK’s preferred software solution at the 2012 Network Computing Awards for the 4th year running   London, United Kingdom, April 10th 2012 – Altitude Software, the leading independent global contact centre solutions vendor, today announced its victory as “Contact Centre Product of the Year” for the 4th consecutive  year …

  DUBAI, United Arab Emirates, 01 April, 2012 — Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced its participation in the Financial Technology Summit Middle East, which will be held in Abu Dhabi on the 10th and 11th of April 2012. The company will be exhibiting …

Burnsville, Minnesota, March 29, 2012– The Connection®, an outsourced, U.S.-based contact center company, was recently named as a Silver MVP Quality Award winner by Customer Inter@ction Solutions® magazine, the leading publication in CRM, call centers and teleservices industries.   Customer Interaction Solutions, the leading publication in call center industry news, once again recognized companies that …

DUBAI, United Arab Emirates, March 28, 2012 — Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has successfully completed IP telephony testing for the Microsoft Unified Communications Open Interoperability Program. This testing ensures that Interactive Intelligence customers running the latest release of its Customer Interaction Center™ (CIC), version …

RIYADH, Saudi Arabia, 27 March, 2012 — Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced that it has entered into an agreement with RKe Technology, a leading provider of IT and Telecom solutions in Saudi Arabia, to promote and distribute its entire range of Contact Centre …

Call distribution for over 100,000 employees and 20,000 contact center agents   Munich / 13  February 2012 – CreaLog is currently completing the biggest-ever contact center project commissioned by a large federal authority in Germany. In cooperation with other well-known partners, the Munich-based system integrator has developed a central call distribution system for more than …

DUBAI, United Arab Emirates, 13 February, 2012:  A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 contact center trends: 1. The increasing …

  Dubai, United Arab Emirates, 25th January, 2012: A10 Networks™, the technology leader in Application Networking, has named Scope Middle East (SCOPE ME), a leading speciality distributor and technology solutions provider in the Middle East, as its authorized support provider for the region. This development further strengthens the relationship between the two companies who had …

Greenpeace is an international NGO working towards the protection and conservation of the environment. The organization is funded entirely by contributions from individual supporters and foundation grants. For the same, they have a dedicated unit that establishes contact with the supporters to carry out fund raising campaigns and also undertake market awareness campaigns about environmental …

Never before has Philippine labor had such negotiating power. Call center recruits are now being offered signing bonuses before they start work. Employees are given bonuses for finding new recruits – more often than not poached from other call centers. The explosive growth of business process outsourcing (BPO) has plugged the economy of the Philippines …