The Press Release Resource

Call distribution for over 100,000 employees and 20,000 contact center agents   Munich / 13  February 2012 – CreaLog is currently completing the biggest-ever contact center project commissioned by a large federal authority in Germany. In cooperation with other well-known partners, the Munich-based system integrator has developed a central call distribution system for more than …

DUBAI, United Arab Emirates, 13 February, 2012:  A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 contact center trends: 1. The increasing …

  Dubai, United Arab Emirates, 25th January, 2012: A10 Networks™, the technology leader in Application Networking, has named Scope Middle East (SCOPE ME), a leading speciality distributor and technology solutions provider in the Middle East, as its authorized support provider for the region. This development further strengthens the relationship between the two companies who had …

Greenpeace is an international NGO working towards the protection and conservation of the environment. The organization is funded entirely by contributions from individual supporters and foundation grants. For the same, they have a dedicated unit that establishes contact with the supporters to carry out fund raising campaigns and also undertake market awareness campaigns about environmental …

Never before has Philippine labor had such negotiating power. Call center recruits are now being offered signing bonuses before they start work. Employees are given bonuses for finding new recruits – more often than not poached from other call centers. The explosive growth of business process outsourcing (BPO) has plugged the economy of the Philippines …