Essex County Council becomes the first Council to introduce Eckoh’s speech recognition technology to enhance customer service

Click here to open press release “Essex County Council becomes the first Council to introduce Eckoh’s speech recognition technology to enhance customer service”

10:44AM (GMT) April 25th, 2012 - Subject: Software

Day One solution showcased on e-learning centre

Click here to open press release “Day One solution showcased on e-learning centre”

20:50PM (GMT) July 21st, 2011 - Subject: Training

Call centre industry service standards declared a failure

What is going so badly wrong in our call centres? Click here to open press release “Call centre industry service standards declared a failure”

10:58AM (GMT) November 24th, 2009 - Subject: Uncategorized