Spanlink Customers to Benefit from Altitude uCI Campaign Scripting and Agent Desktop Tools
London, UK, January 11th, 2012 – Altitude Software, a leading independent global contact centre solutions vendor, and Spanlink Communications, a Cisco contact centre and customer collaboration solutions provider, today announced a partnership that enables Spanlink to resell Altitude’s agent script development tools and unified desktop solution.
These offerings integrate with Cisco contact centre solutions and provide Spanlink customers with the ability to quickly and easily edit or change agent scripts and call campaigns. “We’re always looking for ways to help our customers save time and money while increasing customer satisfaction,” said Eric LeBow, CEO, Spanlink. “With our Altitude partnership we’re thrilled to be able to offer our customers solutions that help them build effective call campaigns faster than ever before, and with less technical intervention.”
Spanlink will be working with Altitude to deliver a wide range of their solutions, including the Altitude Scripting Studio and Altitude Unified Desktop. Altitude’s Scripting Studio saves time and resources when building or modifying campaigns in the contact centre. It is an intuitive but powerful environment for creating new services and campaign flows and enabling non-technical users to create and run multi-channel campaigns that are seamlessly integrated with business workflows. Altitude’s Unified Desktop streamlines multiple applications into a single agent desktop and gives customers direct access to databases. Its extendable data model provides relevant information on the agent desktop and allows agents to focus on customer needs and campaign goals.
“Spanlink and Altitude Software both have 20 years of experience working in the contact centre arena, delivering substantial business results,” states Mark Lepko, Altitude Software President for North America. “Altitude Software’s powerful tools can help Spanlink deploy flexible technology that effectively improves, in real time, some key business processes in the contact centre.”
Altitude Software has customers in a wide range of industries with a special strength in the CRM Service Provider industry. It has a strong customer base in EMEA and Latin America, with an emerging presence in North America and Asia Pacific. The Altitude Software Partner Network has more than 100 members providing Contact Centre solutions using Altitude’s products and services.
Altitude Software (www.altitude.com ) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. Used by 250.000 users in about 900 customers of 60 countries, Altitude is recognised for customer satisfaction levels and is ISO 9001 and TSIA certified for its customer support worldwide. Its innovations have won 40+ industry awards and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000. Altitude uCITM (unified customer interactions) is an open software suite that manages high volume customer interactions with the enterprise like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is valued the most for its speed in creating and changing CRM Services and Campaigns, thanks to its Unified Design Studio, Open Desktop, Routing, Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration Server. Altitude Software can be reached at +44 (0) 118 983 8010 or emailed to email@example.com.
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Spanlink Communications is a leading provider of Cisco contact centre and customer collaboration solutions. With more than 23 years of experience, Spanlink helps companies exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert advising, deployment, integration and managed services to tailor each customer’s solution and support plan to its business needs. Spanlink is at the forefront of helping organisations understand how to leverage their contact centre to monitor and proactively respond to Social Media to engage customers and prospects. Spanlink is a Master certified Cisco partner serving businesses of all sizes. Find news and information at www.spanlink.com. Follow Spanlink on Twitter at www.twitter.com/spanlink.
For more information:
Marketing Communications Manager
Altitude Software UK
Tel.: +44 (0)118 983 8016