The Press Release Resource

• Tweet

• Tweet

London, United Kingdom. (21st September) – Pythagoras a leading UK based Microsoft Dynamics CRM Gold partner has gained an important foothold with the first Microsoft CRM installation into the NHS.

Pythagoras has announced that its first installation for Microsoft CRM in the NHS has gone Live with the Royal Free Hospital. In addition to providing quality care, NHS hospitals such as the Royal Free hospital continue to search for ways to communicate better with GPs, increase patient satisfaction and assist patients in proactively managing their overall health.

The NHS Constitution, published on 21 January 2009, establishes a new right to choice and to information to support that choice. The new patient right makes choice a core feature of a responsive NHS in the 21st century. As of 1 April 2009, this right to choice became legal, so patients now have the power to choose which hospital they are referred to by their GP. This legal right lets patients choose from any hospital offering a suitable treatment that meets NHS standards and costs.

NHS Trusts now need to promote their services to GPs and patients, and the Royal Free Hospital saw this new legislation as an opportunity to further increase the number of recommendations they get from GPs. Microsoft CRM plays an important part in this platform for success. http://www.pythagoras.co.uk/crm_hospitals_nhs.aspx

Prior to using Microsoft CRM, the Royal Free hospital was using Excel spreadsheets with contacts of GPs and patients, communication was made by post, and typically they were limited to one main newsletter a quarter.

The solution integrated seamlessly with Microsoft Office Outlook, and the integration meant less application-switching, faster adoption by users, and higher productivity. Users can look up GP and patient information, send and manage emails, set up appointments, and capture discussions – all without ever leaving Outlook.

The new Microsoft CRM system allows for newsletters and patient announcements to be sent electronically via email which feeds back directly into the Microsoft CRM system. They can now send out monthly newsletters to GPs as well as important announcements instantly, such as the Swine Flu Pandemic plan. Apart from quicker communication routes, the new Microsoft CRM system has allowed users of the system to be more efficient, and they now spend less time on unnecessary administration.

About Pythagoras

This year, Pythagoras celebrates ten years of offering expertise in evaluating and implementing CRM solutions. Pythagoras has become one of the leading Microsoft CRM Gold business partners in the UK by helping customers quickly and seamlessly integrate their mission-critical solutions.

Pythagoras’s recent growth and success in the Microsoft Dynamics CRM market has been down to its ability to provide CRM solutions that offers a great fit for each vertical. Pythagoras adds value to their customers’ products by providing tailored solutions to meet their specific needs whilst offering outstanding customer service.

http://www.pythagoras.co.uk/microsoft_crm.aspx