GOSS Interactive congratulates Swansea City and County Council for receiving 3 stars in the Socitm Better Connected 2012 report. Socitm, the Society of IT Managers in the public sector, publish the annual Better Connected 2012 report into the quality and performance of local authority websites.
Swansea City and County Council, who have their website powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their ease of finding out about school dates, “I thought the inset days page was excellent. Makes it so easy for parents rather than having to spend time contacting the school.”
The reviews also praised and the ability for residents to access various tasks on the website:
- “This is a well thought out jobs and careers section and easy to complete the task.”
- “I thought this was well signposted, with clear information on guidance for commenting.” [Objecting to a planning application]
- “Really easy to find and complete this task. Bank holiday collection information well promoted in context and timely.” [Rubbish collection days]
- “This was very good and I could see timetables etc. The website for the Leisure Centres provides good content and information.”
Duncan Thomas, Web Development Manager, Swansea City and County Council added: “I am very pleased that working in partnership with GOSS Interactive, the Council’s website has been recognised as providing good levels of service and information to users. Our top task approach to delivering services means that customers have access to more services online than ever before. Not only this, the services we offer online can be easily completed, saving the website users and the Council time and money.”
Duncan Thomas, Web Development Manager, Swansea City and County Council (centre) delights in being presented a 3 star plaque with Lee Wenham, Head of Communications & Marketing, Swansea City and County Council (left) by Andy Orchard, Account Manager at GOSS Interactive.
Rob McCarthy, CEO, GOSS Interactive adds, “It is great to see the Swansea City and County Council website recognised for the hard work that the team have put in to make it a successful and customer focused website. As experts in facilitating digital strategy for organisations, GOSS is able to provide a full service for councils who want to develop their online channel strategy and provide more services whilst reducing costs. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2013.”
GOSS Interactive have been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it is in use by major corporations and public sector organisations where it is the market leader in use by over 50 of the 433 UK local authorities.
In the report, over 55% of GOSS clients have been rated amongst the highest in the country with a further 28% maintaining their previous good scores.
Swansea City and County Council website http://www.swansea.gov.uk/