GOSS Interactive congratulates London Borough of Sutton for receiving 3 stars in the Socitm Better Connected 2012 report. Socitm, the Society of IT Managers in the public sector, publish the annual Better Connected 2012 report into the quality and performance of 433 local authority websites.
London Borough of Sutton, who have their websites powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their overall task orientated approach “This is a good site with plenty of useful information, and a novel way of organising content.”
The reviewers also highlighted the Council as a good example providing information about planning applications; “Sutton is one of a few councils that provide an easy option to view all current live applications. Its guidance page on the process of commenting is unparalleled. It is well written and thorough. The fact that you can view all current applications with a single click and comment on them (the link is so clear) is brilliant”.
John Grice, Executive Head of Customer Services, London Borough of Sutton added: “We are delighted to be recognised as providing a 3 star rated website. The team have work extremely hard in partnership with GOSS Interactive, to deliver a customer orientated, task based website. Providing access 24/7/365 is demanded by our customers and being able to meet this challenge whilst saving costs has been a significant step for the Council.”
Rob McCarthy, CEO, GOSS Interactive adds, “It is great to see London Borough of Sutton’s website recognised for the hard work that the team have put in to make it a successful and customer focused website. As experts in facilitating digital strategy for organisations, GOSS is able to provide a full service for councils who want to develop their online channel strategy and provide more services whilst reducing costs. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2013.”
GOSS Interactive have been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it is in use by major corporations and public sector organisations where it is the market leader in use by over 50 of the 433 UK local authorities.
In the report, over 65% of GOSS clients have been rated amongst the highest in the country with a further 28% maintaining their previous good scores.
London Borough of Sutton website http://www.sutton.gov.uk