GOSS Interactive congratulates Guildford Borough Council for receiving 3 stars in the Socitm Better Connected 2012 report. Socitm, the Society of IT Managers in the public sector, publish the annual Better Connected 2012 report into the quality and performance of 433 local authority websites.
Guildford Borough Council, who use GOSS iCM (intelligent Content Management) to power their website, were praised by reviewers for a number of significant ‘Top Task’ features and how this helps deliver services to the community.
The refuse and recycling section was highlighted as “Excellent – very easy to find this information and added value. Guildford Borough Council’s site offers a text messaging service that will notify you the night before each of your refuse and recycling days”.
Guildford Borough Council was also praised for a, “Good implementation of an online planning application [section] with clear explanation about how to comment” and also for the online council tax payment section as providing a “clear explanation of how to pay”.
The reviewers also highlighted the Council as a good example of content provision “The overall content of the site is good”.
David Hill, Chief Executive at Guildford Borough Council says: “Improving the offering of key services and information through our website is part of our commitment to provide a better Guildford for our residents. We are pleased that the quality of our website was recognised in the SOCITM assessment. We will continue to work with our partner GOSS Interactive to deliver an efficient online service for our customers.”
Rob McCarthy, CEO, GOSS Interactive adds, “It is great to see Guildford Borough Council’s website recognised for the hard work that the team have put in to make it a successful and customer focused website. As experts in facilitating digital strategy for organisations, GOSS Interactive is able to provide a full service for councils who want to improve their online channel strategy and provide more services whilst reducing costs. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2013”.
GOSS Interactive has been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it is in use by major corporations and public sector organisations where it is the market leader in use by over 50 of the 433 UK local authorities.
In the report, over 65% of GOSS clients have been rated amongst the highest in the country with a further 28% maintaining their previous good scores.
You can view the Guildford Borough Council website at www.guildford.gov.uk