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In line with Cbeyond’s mission to deliver big business communications and IT services to small businesses at prices they can afford, Cbeyond implemented FTS’ Leap RevChain to enable customers the convenience of receiving a single monthly bill for its comprehensive service bundle which allows customers to share minutes across mobile, toll free, and long distance usage types.

“FTS’ Leap RevChain has enabled us to achieve our goal of billing convergence across all our service offerings,” said Maria Hare, Cbeyond’s Director of Billing Operations. “Among other benefits, the solution supports online management of customers’ invoices via CbeyondOnline™ allowing Cbeyond to be one of the few service providers with 100% paperless invoicing. The upgrade to version 7.1 was a natural progression in our constant endeavor to improve our services and our customers’ experience.”

“We are pleased with Cbeyond’s decision to upgrade their Leap RevChain system to its latest version, which will further enhance consistency of the operator’s customer data,” said Shaul Ganel, President, FTS Americas. “The powerful new features of Leap RevChain V 7.1 will support landline and mobile phone services, wireless email, data and Internet services, helping improve even more the personalized service the company provides its customers.”

FTS’ Leap RevChain is an end-to-end, rating, billing and customer-care solution for the service provider market throughout the Americas, supporting voice, data and content services. Comprised of integrated applications that are designed to address all the critical billing requirements of service providers, the solution was planned to deliver the increased throughput and response time required for rating and billing millions of complex usage records.