GOSS Interactive congratulates Colchester Borough Council for receiving 3 stars in the Socitm Better Connected 2012 report. Socitm, the Society of IT Managers in the public sector, publish the annual Better Connected 2012 report into the usability and performance of 433 local authority websites.
Colchester Borough Council, who have their websites powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their overall clear content, “The content on the site is refreshingly clear of jargon, clear and well presented.”
Additionally many top tasks were praised by the reviewers:
The reviews highlighted many of the top tasks that Colchester Borough Council provide online: “The job vacancies page is easy to find and the alerts facility is well promoted. I was easily able to download a job page that contained information about leave, flexible working and other benefits of employment. The online form was easy to access and allowed me to save it as long as I had an email address. I didn't have to register to complete the job application.”
“I liked the top task approach on the planning landing page, where there was a clear link on the right hand side to "comment on an application".
“It was really easy to follow this task through to completion. There's a really useful page about how to comment on an application that lists all the types of issues that can be raised as an objection.”
“I really liked the Council Tax landing page, it has good presentation of main Council Tax tasks.”
“It was easy to find the rubbish collection day finder using Google or the site search. The landing page promotes it well and it's easy to use. It also explained the changes for Christmas. This facility is really useful,”
Councillor Paul Smith, Colchester Borough Council said: “I am really pleased that the hard work put in by our web team and partners GOSS Interactive has culminated in receiving 3 stars in Socitm Better Connected 2012. Our top task based approach has been an important step in delivering service online. Not only are digital services better for the customer, they also create efficiencies for the Council.
Rob McCarthy, CEO, GOSS Interactive adds, “The team at Colchester Borough Council have worked hard, in partnership with GOSS Interactive, to create a successful and customer focused website. As experts in channel shift, GOSS are able to assist our clients in moving services online, improving digital service deliver and creating efficiency savings. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2013.”
GOSS Interactive have been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it is in use by major corporations and public sector organisations where it is the market leader in use by over 50 of the 433 UK local authorities.
In the report, over 65% of GOSS clients have been rated amongst the highest in the country with a further 28% maintaining their previous good scores.
Colchester Borough Council website http://www.colchester.gov.uk