Call distribution for over 100,000 employees and 20,000 contact center agents   Munich / 13  February 2012 – CreaLog is currently completing the biggest-ever contact center project commissioned by a large federal authority in Germany. In cooperation with other well-known partners, the Munich-based system integrator has developed a central call distribution system for more than …

DUBAI, United Arab Emirates, 13 February, 2012:  A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 contact center trends: 1. The increasing …

Cambridge, 3 February 2012: Pioneering developer of small cell mobile technology, ip.access today confirmed it had signed a major global agreement with Telenor Group, one of the world’s leading mobile network operator groups, for the supply of ip.access’ end-to-end small cell solutions. The frame agreement covers all 11 operators in the Telenor Group including its …

PITTSBURGH, PENNSYLVANIA – February 2, 2012 – Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, announced today that it has obtained two important specializations from Cisco: the Advanced Unified Computing Technology Specialization and the Advanced Unified Fabric Technology Specialization. These specializations recognize that …

February 2nd 2012 – Adopting cloud-based services can help operators reduce churn by as much as 50 per cent according to data on customer behaviour monitored by innovative mobile cloud telephony provider   With almost 500,000 customers now using fonYou services across three networks, the operator has been able to track user behaviour and compare …

PITTSBURGH, PENNSYLVANIA, January 31, 2012 — Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions announced today that it has acquired InnerWireless, Inc. (InnerWireless), a privately-held company headquartered in Richardson, TX. InnerWireless is the first Black Box acquisition in the rapidly-growing in-building wireless market. …

  Now, Enjoy Real Time Music Streaming Only with Tata DOCOMO 3G   ·         Now, Tata DOCOMO pre-pay and post-pay customers across 3G circles can enjoy seamless streaming of full musical tracks – anytime, anywhere! ·         First time ever, Tata DOCOMO 3G customers can stream massive music library across genres ranging from Bollywood, Regional, International, …

Black Box, an industry-leading provider of multimedia and digital signage technology, has introduced ICOMPEL™ WDS, a centrally manageable platform for wearable digital signage. The WDS players feature a screen no bigger than a nametag, but because they show full-motion, customized video loops, they are designed to attract attention and enhance one-on-one sales interaction. In addition …

Etisalat to offer international mobile top-up through Prepay Nation’s North American and European retail channels Philadelphia, PA (USA), Thursday – January 05, 2012 — Prepay Nation ( http://www.prepaynation.com ), one of the fastest growing providers of international airtime transfers for prepaid mobile operators in emerging nations, has announced an alliance with the largest mobile service …

Ameyo automates and enables centrally-managed customer interactions for Delyver. The latter being an e-commerce business provides home delivery of consumer goods via a dial-n-deliver mode. The website is a single window where customers can view the products online, and order by dialing on to a centralized number. Most of the daily customer interactions at Delyver …

PITTSBURGH, PENNSYLVANIA, December 20, 2011 — Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, today announced it has been re-certified to the ISO 9001:2008 Standard for its U.S. Operations. This achievement marks the Company’s eighteenth consecutive year of ISO certification. ISO 9001:2008 is …

Airtel to offer international mobile top-up through Prepay Nation’s North American and European retail channels. Philadelphia, PA (USA), Wednesday – December 14, 2011 – Prepay Nation, one of the fastest growing providers of international airtime transfers for prepaid mobile operators in emerging nations, has announced an alliance with one of Africa’s largest mobile service providers, …

  2 customers win cars and 12 win bikes from Madhya Pradesh and Chhattisgarh in Tata DOCOMO’s SMS based contest!!! A delighted bike winner Mr Raghvendra Dixit  from Dhaar (MP) of Tata DOCOMO’s SMS based contest ‘Jeet ki Ghani kabhi bhi baj sakti hai’. So far from MPCG, 2 customers have won Chevrolet beat cars …

Drishti-Soft – a leading CIM technology innovator and Africcs Pvt. Ltd., Zimbabwe’s leading customer care consultancy firm, enter into a business alliance to tap the huge contact center market of Zimbabwe and neighboring countries. With a presence in more than 15 other countries of African Continent, Drishti further strengthens its base through this partnership. Drishti’s …

December 6th 2011 – CommuniGate Systems, the leader in super-efficient, massively scalable unified communications technology announce that CommuniGate Pro has been selected to deliver reliable and secure email and instant messaging communication solutions for the Italian Antarctic Program under the logistic responsibility of ENEA (Italian National Agency for New Technologies, Energy and Sustainable Economic Development). …

Eldersburg, MD and York, PA – For each new “Like” on the Focus Telecommunications Answering Service ( http://www.focustele.com )  Facebook page we will donate a $1 to the Make-A-Wish Foundation.  Since 1980, the Make-A-Wish Foundation has given hope, strength and joy to children with life-threatening medical conditions.  Together we can share the power of a …

AllCom announced today the latest addition in its ongoing service expansion featuring major increases in its already large footprint in seven western states; expanding service in a further 35 market codes, serving about 200 cities and communities. “This roll-out completes AllCom’s fall expansion in seven western states and is strategically important to our overall US …

DNCIndia.com, India’s first free online DNC scrubbing service has been awarded the eNorth East Award 2011 at the 2nd eNorth East Award Summit & North East India Digital Festival. Held on 25th November 2011, in Nagaland, the event was organized by YouthNeT, North East Development Foundation and Department of Information Technology, Nagaland. Other leading names …

Call follows warnings issued by Ofcom to household names such as TalkTalk. Sytel Limited, a global supplier of contact centre solutions, today issued a challenge to UK companies involved in telemarketing and outbound dialing to stop breaking the law or face an increasing consumer backlash. In 2003, the UK communications regulator Ofcom published rules for …

Ameyo becomes the technology of choice for high-value customer experience management operations of Peninsula Land Limited. The leading real estate developer was looking for a solution to enhance their customer’s experience as well as their customer reach program. They needed a solution that can easily integrate with the Microsoft Dynamics CRM in order to provide …

Lucknow, November 2, 2011: Sahara Prime City Limited (SPCL), the real estate arm of Sahara India Pariwar and one of the India’s largest and leading telecommunication company Bharat Sanchar Nigam Ltd. (BSNL) have signed MOU to extend latest & hi-tech telecom services to all the residents of Sahara City Homes townships across the country. The …

VADS Berhad – a subsidiary of Telekom Malaysia is using Ameyo as the technology for its contact center processes. The outbound call center was established to create new business opportunities and serve as a parallel revenue-generation unit. Award-winning call center software – Ameyo helped VADS implement a structured customer contact strategy while the easy-to-use interfaces …

November 8, 2011 AllCom announced today the next step in its ongoing service expansion plan with a major increase in its already huge West Coast local service footprint. By expanding service in 50 Oregon and Washington market codes, serving about 300 cities and communities in the Northwest. From the Mexican boarder down south to the …

PITTSBURGH, PENNSYLVANIA, October 27, 2011 —Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing, and maintaining today’s complex communications solutions, today announced that it won two awards from AVST for 2011; Highest Overall Sales and Highest Individual Sale. The awards were given at the annual AVST Oasis Reseller Conference. Black …

PITTSBURGH, PENNSYLVANIA, October 26, 2011 —Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing, and maintaining today’s complex communications solutions, announced that Veri-NAC™, its network access control appliance, has received the highest rating from SC Magazine. Veri-NAC earned five stars indicating “Outstanding in all respects—an ‘A’ on the product’s report …

PITTSBURGH, PENNSYLVANIA, October 20, 2011 — Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing, and maintaining today’s complex communications solutions, announced today that its iCOMPEL™ platform for digital signage has won TMC’s 2010 Communications Solutions Product of the Year Award. It was the third straight year that Black Box …

JAKARTA, 14 October 2011 : First Media, a leading broadband and cable TV provider prides itself in constantly bringing new and value added services to enhance the digital lifestyle of the modern Indonesian. After successfully presenting High-Definition ( HD ) entertainment for the first time last year, First Media through HomeCable now unveils its Video …

First Powerful Android Smart Phone in India with 7 days of battery back-up S Mobility to soon expand their retail chain of Spice HotSpot in Goa   Goa, 13th October, 2011: S Mobility, India’s leading mobile internet company, today launched India’s first 3G & 2G Dual Sim Android phone Mi-350 in Goa. Present at the …

One of the leading names of the Indian Telecom Industry, Clay Telecom has announced international travelers can now enjoy FREE global roaming in more than 75 countries across the world with its Prepaid SIM International service. Users would be able to receive FREE incoming calls and text messages across these 75 nations. The prepaid global …

Ameyo Communication Suite becomes the technology of choice for Yesso Global Services. The premier BPO service provider was already using a leading outbound solution. However, the critical client processes on floor required operational flexibility from the existing dialer where it lagged. By switching to Ameyo, they could not just deliver better but also ease-out the …