Drishti's award-winning call center software, Ameyo, powers high-demanding international outbound operations for a Call Center in Bangladesh. The BPO is a division of well-respected Runner Group of Companies and offers international telemarketing services to countries like Australia and Canada. Ameyo provided a robust outbound technology that completely automated the dialing processes and delivered high productivity even in multiple shift scenarios.
The technical team at The Runner Group was looking for a robust platform upon which they could build their infrastructure. For this, Drishti's team conducted on-site demos in order to present the key features and benefits of Ameyo. With strict evaluation criteria and competition from other leading vendors, Ameyo emerged as a solution of choice for the international BPO.
Talking about the experience, Mr. Dipak Chaki, AM, Runner System Technology (RST) says – "Our process SLAs were very stringent and we needed a technology that could help us match them. Ameyo proved to be absolutely reliable. The user interfaces make Ameyo very easy to operate. Also it gives us remote web-based access to the system that further simplifies work operations for us. The add-ons definitely include quick after sales support which is a rarity for other solutions."
Drishti has an extensive portfolio of outbound dialing applications. Ameyo Predictive Dialer provides dynamic call pacing ratio that is suitable for standardized as well as aggressive calling scenarios. The deploying call center can choose a paring ratio and define the contact strategy appropriate to the process on floor. Ameyo outbound features also include multimedia as well as broadcasting. More advanced applications include PACE or Pro Active Connect Enhancer and Parallel Predict Dialer or PPD.
About Runner Group:
Runner Group of Companies operates as a conglomerate business having a number of Strategic Business Units across many verticals. RGC emerged as an automobile company and was registered in the Joint Stock Company of Bangladesh under Companies Act 1913 as a Private Limited Company. It has recently incorporated two new business units called Runner Agro-Products and Runner System Technology among the already existing set of motors, bricks, automobiles and properties business. With this added feather, RGC is spreading its wings across many business verticals in Bangladesh.
About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.