Altitude Software Receives Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award
Altitude uCI Unified Customer Interaction Suite Honoured for Exceptional Innovation
London, UK, January 16th, 2012— Altitude Software, the leading independent global contact centre solutions vendor, announced today that TMC, a global, integrated media company, has named Altitude uCI Unified Customer Interaction Suite as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centres and teleservices since 1982.
“Winners of the Product of the Year Award represent the best in the industry, having demonstrated a devotion to excellence and the advancement of the call centre and CRM industry through their innovative products and services" said Erik Linask, TMC Group Editorial Director.
"This award is a major affirmation of our market leading product – Altitude uCI – which provides contact centres with new and flexible ways of running their businesses" stated Mark Lepko, Altitude Software President for North America. "Altitude Software solutions have a great track record helping companies streamline their processes and dramatically increasing productivity and service levels across their contact centres.
Altitude uCI Unified Customer Interaction suite is a complete suite that enables companies to manage customer interactions in a multimedia contact centre environment. Altitude Software delivers a total suite and a modular unified customer interaction solution that enables companies to automatically respond to changing business needs, improve the overall customer experience and achieve a significant return on investment.
“Altitude Software was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact centre and call centre technologies. Altitude uCI Unified Customer Interaction Suite has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognising innovative companies for 14 years and Altitude Software has earned its place with this distinguished honour”. The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
For more information on Altitude uCI Unified Customer Interaction click here
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About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +44 (0) 118 983 8010 or emailed to info.uk@altitude.com
Follow us on Twitter (www.twitter.com/AltitudeUK), LinkedIn (www.linkedin.com/companies/altitude-software ) and Facebook (www.facebook.com/altitudesoftware ).
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact centre, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAllianceMSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
For More Information:
Zaiba Mian
Marketing Communications Manager
Altitude Software UK
Tel.: +44 (0)118 983 8016
Email: Zaiba.Mian@altitude.com
Jan Pierret
TMC
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com
Issued By: Altitude Software
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Marketing Communications Manager at Altitude Software
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